Most AI conversations I’m in with government seems to produce two bad instincts. One is to freeze. The other is to buy something. Freezing may feel safer. Government tends to be cautious about new technology, and AI comes with legitimate questions about privacy, security, records retention, accuracy, labor, and who is responsible when it gets something wrong. But freezing isn’t actually a neutral position. Staff are often already using these tools, and if the organization doesn’t create a...

Three years ago I wrote a piece for Municipal Magazine called Your IT Problem Is Not an IT Problem. The argument was simple: there's no such thing as an IT problem. IT is a potential solution. When a government buys software to fix something it hasn't bothered to understand first, it usually gets the same problem back, faster and more expensively. I used two examples. One was a clinic that spent months and real money moving to digital x-rays, then discovered the new system couldn't handle...

Honestly, it's the best thing we do. Now you can signup whenever you want, for half the price as before. This could be you! Tl;dr:...