Facilitated Improvement

Procurement in 1/3 the Time

When you can’t get $175M out the door... Last year, Pierce County Human Services (PCHS) faced a growing problem. Contracts were piling...

Lauren Dodge

Jul 12 min read

Hiring in Half the Time

Ineffective hiring compromises city services In 2022, the City of San Diego faced growing concern about their vacancy rate and time to...

Lauren Dodge

Jun 253 min read

Expanding Childcare by Licensing Four Times Faster

For every three kids there's only one childcare slot A 2022 report revealed that Boise had over 14,000 children under age six with...

Tiffany Archuleta

Jun 193 min read

How Pierce County Found a Path To a 50% Shorter Procurement Process

By focusing on improving process and leveraging their human capital, Pierce County Human Services has set a plan to drastically improve...

Lauren Dodge

May 263 min read

Giving the public a greater opportunity to contribute to San Francisco street projects through clearer communications

In San Francisco, proposed street projects are required to go through an Engineering Public Hearing before being approved by either the...

Jenessa Rozier

Jan 30, 20242 min read

It's in the blueprint!: How San Francisco Recreation & Parks Department save funds and staff time by efficiently engaging in the blueprint review process

After a series of costly repairs in newly renovated park facilities, the San Francisco Recreation and Parks Department knew it had to...

Jenessa Rozier

Jan 16, 20243 min read

Bringing results-oriented management to California's leaders: PPI at the GovOps Leadership Forum!

Ryan with leaders from HCD, HCAI, and CalHR. Last month, Partners in Public Innovation (PPI) had the pleasure and opportunity to help...

Jenessa Rozier

Nov 30, 20233 min read

SFMTA slashes Transit Operator time-to-hire by 36% after exams

The San Francisco Municipal Transit Agency (SFMTA) is responsible for overseeing the transit, streets and taxis and the relevant...

Jenessa Rozier

Oct 21, 20234 min read

Controller reduces 30% of solicitation evaluation effort while also improving scoring quality

At the San Francisco's Controller's Office, the Central Contracts Division is responsible for managing the panel evaluation process for...

Jenessa Rozier

Oct 2, 20232 min read

Designing communication that works for your customers, or "Don't lose your benefits!"

Partners in Public Innovation's founder Ryan Hunter worked alongside his fellow colleagues in San Francisco through a three-day...

Jenessa Rozier

Jul 26, 20233 min read

How SFMTA provided better, faster responses to customer complaints

In 2016, when working for the City and County of San Francisco, the folks in the Controller's Office, City Performance Unit, produced a...

Jenessa Rozier

Jul 6, 20233 min read

Boise reduces licensure time for in-home childcare from 96 days to 25

How Boise employed low- and no-cost changes to increase childcare access Today's post comes from guest writer Samantha Beck from the...

Ryan Hunter

May 18, 20234 min read

What a #2 pencil can teach us about improvement

How the San Francisco Controller's Office made impactful change through innovation ideas that were easy to execute and implement: When...

Jenessa Rozier

Feb 28, 20233 min read

SFPUC trims more than two months off time-to-hire, increasing staff engagement by 25%

Everyone hates their hiring process. So how did the SFPUC manage to slash over two months off time-to-hire? In 2018, the San Francisco...

Justine Hinderliter

Dec 5, 20224 min read

How to be data-driven... when there's no data.

You don't have to have a fancy dashboard to measure your performance and do better. Every public sector agency is trying to make better...

Ryan Hunter

Oct 18, 20223 min read

Maintenance Yard eliminates 75 tons of waste, opening up 10,000 sq feet of storage - for free.

How the San Francisco Rec and Park Structural Maintenance Yard used 5S to transform their century-old trade shops. In 2018, when PPI...

Ryan Hunter

Oct 1, 20222 min read