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From Process to Progress: How the CGL Committee is Shaping the Future of Leadership Development
Why This Project The Credentialed Government Leader (CGL) Program is a s elf-directed career development program offered through a collaboration between MMANC , MMASC , and ICMA . CGL is designed to build the management and leadership skills of analysts, mid-managers, and others preparing for the next step in their public service journey. Through coursework and coaching, the program helps participants develop the foundational tools, experiences, and connections they need to

Lauren Dodge
Jan 23 min read


Procurement in 1/3 the Time
When you can’t get $175M out the door... Last year, Pierce County Human Services (PCHS) faced a growing problem. Contracts were piling...
Lauren Dodge
Jul 1, 20252 min read


Hiring in Half the Time
Ineffective hiring compromises city services In 2022, the City of San Diego faced growing concern about their vacancy rate and time to...

Lauren Dodge
Jun 25, 20253 min read


Expanding Childcare by Licensing Four Times Faster
For every three kids there's only one childcare slot A 2022 report revealed that Boise had over 14,000 children under age six with...

Tiffany Archuleta
Jun 19, 20253 min read


How Pierce County Found a Path To a 50% Shorter Procurement Process
By focusing on improving process and leveraging their human capital, Pierce County Human Services has set a plan to drastically improve...

Lauren Dodge
May 26, 20253 min read


Giving the public a greater opportunity to contribute to San Francisco street projects through clearer communications
In San Francisco, proposed street projects are required to go through an Engineering Public Hearing before being approved by either the...

Jenessa Rozier
Jan 30, 20242 min read


It's in the blueprint!: How San Francisco Recreation & Parks Department save funds and staff time by efficiently engaging in the blueprint review process
After a series of costly repairs in newly renovated park facilities, the San Francisco Recreation and Parks Department knew it had to...

Jenessa Rozier
Jan 16, 20243 min read


Bringing results-oriented management to California's leaders: PPI at the GovOps Leadership Forum!
Ryan with leaders from HCD, HCAI, and CalHR. Last month, Partners in Public Innovation (PPI) had the pleasure and opportunity to help...

Jenessa Rozier
Nov 30, 20233 min read


SFMTA slashes Transit Operator time-to-hire by 36% after exams
The San Francisco Municipal Transit Agency (SFMTA) is responsible for overseeing the transit, streets and taxis and the relevant...

Jenessa Rozier
Oct 21, 20234 min read


Controller reduces 30% of solicitation evaluation effort while also improving scoring quality
At the San Francisco's Controller's Office, the Central Contracts Division is responsible for managing the panel evaluation process for...

Jenessa Rozier
Oct 2, 20232 min read


Designing communication that works for your customers, or "Don't lose your benefits!"
Partners in Public Innovation's founder Ryan Hunter worked alongside his fellow colleagues in San Francisco through a three-day...

Jenessa Rozier
Jul 26, 20233 min read


How SFMTA provided better, faster responses to customer complaints
In 2016, when working for the City and County of San Francisco, the folks in the Controller's Office, City Performance Unit, produced a...

Jenessa Rozier
Jul 6, 20233 min read


Boise reduces licensure time for in-home childcare from 96 days to 25
How Boise employed low- and no-cost changes to increase childcare access Today's post comes from guest writer Samantha Beck from the...
Ryan Hunter
May 18, 20234 min read


What a #2 pencil can teach us about improvement
How the San Francisco Controller's Office made impactful change through innovation ideas that were easy to execute and implement: When...

Jenessa Rozier
Feb 28, 20233 min read


SFPUC trims more than two months off time-to-hire, increasing staff engagement by 25%
Everyone hates their hiring process. So how did the SFPUC manage to slash over two months off time-to-hire? In 2018, the San Francisco...
Justine Hinderliter
Dec 5, 20224 min read


How to be data-driven... when there's no data.
You don't have to have a fancy dashboard to measure your performance and do better. Every public sector agency is trying to make better...
Ryan Hunter
Oct 18, 20223 min read


Maintenance Yard eliminates 75 tons of waste, opening up 10,000 sq feet of storage - for free.
How the San Francisco Rec and Park Structural Maintenance Yard used 5S to transform their century-old trade shops. In 2018, when PPI...
Ryan Hunter
Oct 1, 20222 min read
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