Three years ago I wrote a piece for Municipal Magazine called Your IT Problem Is Not an IT Problem. The argument was simple: there's no such thing as an IT problem. IT is a potential solution. When a government buys software to fix something it hasn't bothered to understand first, it usually gets the same problem back, faster and more expensively. I used two examples. One was a clinic that spent months and real money moving to digital x-rays, then discovered the new system c

The Municipal Management Associate of Northern California (MMANC) is a membership organization of local government management...

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Getting Real with the PPI Book Club Shortly before we launched Partners in Public Innovation, the founder of a successful startup gave me...