When you can’t get $175M out the door... Last year, Pierce County Human Services (PCHS) faced a growing problem. Contracts were piling...

Ineffective hiring compromises city services In 2022, the City of San Diego faced growing concern about their vacancy rate and time to...

For every three kids there's only one childcare slot A 2022 report revealed that Boise had over 14,000 children under age six with...

By focusing on improving process and leveraging their human capital, Pierce County Human Services has set a plan to drastically improve...

Learning and development (L&D) efforts often begin with the best of intentions—fulfilling staff requests, responding to urgent needs, or...

Honestly, it's the best thing we do. Now you can signup whenever you want, for half the price as before. This could be you! Tl;dr:...

When people think of Boise, they often picture outdoor adventures, a vibrant food scene, and a rich cultural tapestry. It’s no surprise...

How to use lean practices to disrupt the waterfall and improve government systems to work for people.

What?!? Yep, I said it. You might be scratching your head since Partners in Public Innovation (PPI) is a consulting firm. Is this a...

Last month, I had the privilege of returning to the CALPELRA Annual Training Conference, held in beautiful Monterey, California. As...

On-demand training is coming this winter, and I admit I was wrong. The set for our next big thing... Tl;dr: We're introducing new...

Read about Lauren Dodge, PPI Analyst and how Lean has impacted the way she does Life. I'm streamlining procurement, helping city's hire...

Engaging with civic leaders at the MMANC annual conference. I just came back from the annual conference of the Municipal Management...

Kate May, Project Manager at PPI gives us her insight on Lean processes and the improvement that comes from working together. “But what...

For over 30 years, Family Connections Centers (FCC) has played an essential role in serving low-income, immigrant communities in San...

Nearly 100 public servants joined us for the Summer Symposium! On August 15, we had the privilege of leading our largest Lean 101®...

There are many things that go into making a facility run smoothly -- many of which are happening behind the scenes. But at the root,...

The Voice of the Customer (VoC) session plays a vital role in capturing the essence of what your customers truly need, so that you can...

In today's fast-paced world, information overload is a common challenge. Emails tend to be a primary tool for driving work and results,...

What do you do when your team has a lot of great ideas to improve their work? How do you organize those ideas? How do you keep team...