How West St. Paul stopped writing strategic plans and started building a system that actually runs one. Most strategic plans don't fail because they're poorly written. They fail because the operational side of a city runs on an entirely separate track, and nobody ever builds the bridge. The plan lives in a binder or a PDF, the real work lives in everyone's inboxes and department meetings, and by March of year one the document is already gathering dust while decisions get made

....and what you can do instead to drive transformative change. Today's blog post is drawn from PPI Co-founder Ryan Hunter's presentation...

How a cross-departmental team found ways to cut approval time for select journals from 23 days to 2 -- even after multiple potential...

...and 4 tips to help you move from blame to real progress. I once coached someone in Lean Leaders who wanted to improve his agency's...

Dedicating time and energy to improvement is our clients’ biggest challenge. Here’s how to push through and get real work done… and get...

What PPI co-founder Ryan Hunter learned from his time in San Francisco's COVID Command Center. In February 2020, I was leading a workshop...