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Singles Win Games: Lean 101 at BART is on track to generate big savings over time
Today’s post is from Jessie Rubin, Senior Manager of Performance & Innovation for the San Francisco Bay Area Rapid Transit District...

Jessie Rubin
Dec 14, 20235 min read


Bringing results-oriented management to California's leaders: PPI at the GovOps Leadership Forum!
Ryan with leaders from HCD, HCAI, and CalHR. Last month, Partners in Public Innovation (PPI) had the pleasure and opportunity to help...

Jenessa Rozier
Nov 30, 20233 min read


SFMTA slashes Transit Operator time-to-hire by 36% after exams
The San Francisco Municipal Transit Agency (SFMTA) is responsible for overseeing the transit, streets and taxis and the relevant...

Jenessa Rozier
Oct 21, 20234 min read


Controller reduces 30% of solicitation evaluation effort while also improving scoring quality
At the San Francisco's Controller's Office, the Central Contracts Division is responsible for managing the panel evaluation process for...

Jenessa Rozier
Oct 2, 20232 min read


To get your time back, invest it.
Dedicating time and energy to improvement is our clients’ biggest challenge. Here’s how to push through and get real work done… and get...
Ryan Hunter
Aug 31, 20235 min read


Lean Leaders: Improving student enrollment for SFUSD families
The San Francisco Unified School District (SFUSD) is the system for public schools in San Francisco comprised of 13 early education...

Jenessa Rozier
Aug 18, 20238 min read


Designing communication that works for your customers, or "Don't lose your benefits!"
Partners in Public Innovation's founder Ryan Hunter worked alongside his fellow colleagues in San Francisco through a three-day...

Jenessa Rozier
Jul 26, 20233 min read


How SFMTA provided better, faster responses to customer complaints
In 2016, when working for the City and County of San Francisco, the folks in the Controller's Office, City Performance Unit, produced a...

Jenessa Rozier
Jul 6, 20233 min read


Rec Park electric shop uses 5S to get space back, inspire staff, and find stuff faster
Maintaining the San Francisco Recreation and Park's Department's Structural Maintenance yard was no small task, but change had to start...

Jenessa Rozier
Jun 22, 20234 min read


How to build an inventory system in 48 hours: Lessons from the COVID response
What PPI co-founder Ryan Hunter learned from his time in San Francisco's COVID Command Center. In February 2020, I was leading a workshop...
Ryan Hunter
Jun 8, 20235 min read


Boise reduces licensure time for in-home childcare from 96 days to 25
How Boise employed low- and no-cost changes to increase childcare access Today's post comes from guest writer Samantha Beck from the...
Ryan Hunter
May 18, 20234 min read


Municipal Magazine Feature: Your IT Problem is not an IT Problem
The Municipal Management Associate of Northern California (MMANC) is a membership organization of local government management...

Jenessa Rozier
Apr 20, 20231 min read


How one Lean Leader built a resilient process to launch new software, error-free
How Lean Leader Alberto Fernandez (Fall '22) challenged his own assumptions and built a robust, repeatable testing process to get stable...

Jenessa Rozier
Mar 17, 20237 min read


What a #2 pencil can teach us about improvement
How the San Francisco Controller's Office made impactful change through innovation ideas that were easy to execute and implement: When...

Jenessa Rozier
Feb 28, 20233 min read


Contributing from Day 1: How one Lean Leader used the training to kick off her first week on the job
Lean Leaders' alumna Sharon Jan recounts her experience in PPI's advanced training in process improvement and change management and how...
Justine Hinderliter
Feb 22, 20234 min read


How front-line huddles elicit innovation and embed a culture of continuous improvement
It’s that time of the year – new beginnings, new resolutions, new strategic initiatives to set our teams up for what we want to...

Jenessa Rozier
Jan 31, 20233 min read


PPI leadership coaching helping build a better Oakland
Good government thought leader Ratna Amin sat down with PPI to discuss her work on Oakland's highest priority problems and how PPI's...
Ryan Hunter
Jan 23, 20234 min read


4 things that public servants can learn from software developers
Getting Real with the PPI Book Club Shortly before we launched Partners in Public Innovation, the founder of a successful startup gave me...
Ryan Hunter
Dec 21, 20224 min read


SFPUC trims more than two months off time-to-hire, increasing staff engagement by 25%
Everyone hates their hiring process. So how did the SFPUC manage to slash over two months off time-to-hire? In 2018, the San Francisco...
Justine Hinderliter
Dec 5, 20224 min read


SFUSD Lean Leaders reduce PPE delivery time by 95%
How SFUSD heroes Cadi Poile and Amy Chan reduced emergency PPE delivery time to school sites from six weeks to two days. In early 2022,...
Ryan Hunter
Nov 3, 20226 min read
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