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Controller reduces 30% of solicitation evaluation effort while also improving scoring quality
At the San Francisco's Controller's Office, the Central Contracts Division is responsible for managing the panel evaluation process for...

Jenessa Rozier
Oct 2, 20232 min read
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To get your time back, invest it.
Dedicating time and energy to improvement is our clients’ biggest challenge. Here’s how to push through and get real work done… and get...
Ryan Hunter
Aug 31, 20235 min read
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Lean Leaders: Improving student enrollment for SFUSD families
The San Francisco Unified School District (SFUSD) is the system for public schools in San Francisco comprised of 13 early education...

Jenessa Rozier
Aug 18, 20238 min read
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Designing communication that works for your customers, or "Don't lose your benefits!"
Partners in Public Innovation's founder Ryan Hunter worked alongside his fellow colleagues in San Francisco through a three-day...

Jenessa Rozier
Jul 26, 20233 min read
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How SFMTA provided better, faster responses to customer complaints
In 2016, when working for the City and County of San Francisco, the folks in the Controller's Office, City Performance Unit, produced a...

Jenessa Rozier
Jul 6, 20233 min read
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Rec Park electric shop uses 5S to get space back, inspire staff, and find stuff faster
Maintaining the San Francisco Recreation and Park's Department's Structural Maintenance yard was no small task, but change had to start...

Jenessa Rozier
Jun 22, 20234 min read
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How to build an inventory system in 48 hours: Lessons from the COVID response
What PPI co-founder Ryan Hunter learned from his time in San Francisco's COVID Command Center. In February 2020, I was leading a workshop...
Ryan Hunter
Jun 8, 20235 min read
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Boise reduces licensure time for in-home childcare from 96 days to 25
How Boise employed low- and no-cost changes to increase childcare access Today's post comes from guest writer Samantha Beck from the...
Ryan Hunter
May 18, 20234 min read
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Municipal Magazine Feature: Your IT Problem is not an IT Problem
The Municipal Management Associate of Northern California (MMANC) is a membership organization of local government management...

Jenessa Rozier
Apr 20, 20231 min read
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How one Lean Leader built a resilient process to launch new software, error-free
How Lean Leader Alberto Fernandez (Fall '22) challenged his own assumptions and built a robust, repeatable testing process to get stable...

Jenessa Rozier
Mar 17, 20237 min read
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What a #2 pencil can teach us about improvement
How the San Francisco Controller's Office made impactful change through innovation ideas that were easy to execute and implement: When...

Jenessa Rozier
Feb 28, 20233 min read
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Contributing from Day 1: How one Lean Leader used the training to kick off her first week on the job
Lean Leaders' alumna Sharon Jan recounts her experience in PPI's advanced training in process improvement and change management and how...
Justine Hinderliter
Feb 22, 20234 min read
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How front-line huddles elicit innovation and embed a culture of continuous improvement
It’s that time of the year – new beginnings, new resolutions, new strategic initiatives to set our teams up for what we want to...

Jenessa Rozier
Jan 31, 20233 min read
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PPI leadership coaching helping build a better Oakland
Good government thought leader Ratna Amin sat down with PPI to discuss her work on Oakland's highest priority problems and how PPI's...
Ryan Hunter
Jan 23, 20234 min read
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4 things that public servants can learn from software developers
Getting Real with the PPI Book Club Shortly before we launched Partners in Public Innovation, the founder of a successful startup gave me...
Ryan Hunter
Dec 21, 20224 min read
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SFPUC trims more than two months off time-to-hire, increasing staff engagement by 25%
Everyone hates their hiring process. So how did the SFPUC manage to slash over two months off time-to-hire? In 2018, the San Francisco...
Justine Hinderliter
Dec 5, 20224 min read
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SFUSD Lean Leaders reduce PPE delivery time by 95%
How SFUSD heroes Cadi Poile and Amy Chan reduced emergency PPE delivery time to school sites from six weeks to two days. In early 2022,...
Ryan Hunter
Nov 3, 20226 min read
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How to be data-driven... when there's no data.
You don't have to have a fancy dashboard to measure your performance and do better. Every public sector agency is trying to make better...
Ryan Hunter
Oct 18, 20223 min read
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Now open for December: Lean 101!
Our half-day intro training was previously only available by client request -- now we're opening it to everyone. Back in San Francisco,...
Ryan Hunter
Oct 14, 20222 min read
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Maintenance Yard eliminates 75 tons of waste, opening up 10,000 sq feet of storage - for free.
How the San Francisco Rec and Park Structural Maintenance Yard used 5S to transform their century-old trade shops. In 2018, when PPI...
Ryan Hunter
Oct 1, 20222 min read
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