Three years ago I wrote a piece for Municipal Magazine called Your IT Problem Is Not an IT Problem. The argument was simple: there's no such thing as an IT problem. IT is a potential solution. When a government buys software to fix something it hasn't bothered to understand first, it usually gets the same problem back, faster and more expensively. I used two examples. One was a clinic that spent months and real money moving to digital x-rays, then discovered the new system c