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Justine Hinderliter
Mar 12, 20243 min read
Employee Engagement: Low-cost Moves to Level Up the Game
There's considerable research on the link between employee engagement and positive business outcomes. Performance markers like...
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Ryan Hunter
Feb 22, 20245 min read
You can't fix other people
...and 4 tips to help you move from blame to real progress. I once coached someone in Lean Leaders who wanted to improve his agency's...
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Tiffany Archuleta
Feb 13, 20243 min read
Lean Leaders: Improving SFUSD Warehouse Services for the Safety of Students and Staff
Every year, like clockwork, the two weeks before the start of the SFUSD school year meant an influx of warehouse requests from teachers...
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Jenessa Rozier
Jan 30, 20242 min read
Giving the public a greater opportunity to contribute to San Francisco street projects through clearer communications
In San Francisco, proposed street projects are required to go through an Engineering Public Hearing before being approved by either the...
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Jenessa Rozier
Jan 16, 20243 min read
It's in the blueprint!: How San Francisco Recreation & Parks Department save funds and staff time by efficiently engaging in the blueprint review process
After a series of costly repairs in newly renovated park facilities, the San Francisco Recreation and Parks Department knew it had to...
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Jessie Rubin
Dec 14, 20235 min read
Singles Win Games: Lean 101 at BART is on track to generate big savings over time
Today’s post is from Jessie Rubin, Senior Manager of Performance & Innovation for the San Francisco Bay Area Rapid Transit District...
222 views0 comments


Jenessa Rozier
Nov 30, 20233 min read
Bringing results-oriented management to California's leaders: PPI at the GovOps Leadership Forum!
Last month, Partners in Public Innovation (PPI) had the pleasure and opportunity to help lead the California Government Operations...
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Jenessa Rozier
Oct 21, 20234 min read
SFMTA slashes Transit Operator time-to-hire by 36% after exams
The San Francisco Municipal Transit Agency (SFMTA) is responsible for overseeing the transit, streets and taxis and the relevant...
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Jenessa Rozier
Oct 2, 20232 min read
Controller reduces 30% of solicitation evaluation effort while also improving scoring quality
At the San Francisco's Controller's Office, the Central Contracts Division is responsible for managing the panel evaluation process for...
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Ryan Hunter
Aug 31, 20235 min read
To get your time back, invest it.
Dedicating time and energy to improvement is our clients’ biggest challenge. Here’s how to push through and get real work done… and get...
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Jenessa Rozier
Aug 18, 20238 min read
Lean Leaders: Improving student enrollment for SFUSD families
The San Francisco Unified School District (SFUSD) is the system for public schools in San Francisco comprised of 13 early education...
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Jenessa Rozier
Jul 26, 20233 min read
Designing communication that works for your customers, or "Don't lose your benefits!"
Partners in Public Innovation's founder Ryan Hunter worked alongside his fellow colleagues in San Francisco through a three-day...
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Jenessa Rozier
Jul 6, 20233 min read
How SFMTA provided better, faster responses to customer complaints
In 2016, when working for the City and County of San Francisco, the folks in the Controller's Office, City Performance Unit, produced a...
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Jenessa Rozier
Jun 22, 20234 min read
Rec Park electric shop uses 5S to get space back, inspire staff, and find stuff faster
Maintaining the San Francisco Recreation and Park's Department's Structural Maintenance yard was no small task, but change had to start...
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Ryan Hunter
Jun 8, 20235 min read
How to build an inventory system in 48 hours: Lessons from the COVID response
What PPI co-founder Ryan Hunter learned from his time in San Francisco's COVID Command Center. In February 2020, I was leading a workshop...
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Ryan Hunter
May 18, 20233 min read
Boise reduces licensure time for in-home childcare from 96 days to 25
How Boise employed low- and no-cost changes to increase childcare access Today's post comes from guest writer Samantha Beck from the...
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Jenessa Rozier
Apr 20, 20231 min read
Municipal Magazine Feature: Your IT Problem is not an IT Problem
The Municipal Management Associate of Northern California (MMANC) is a membership organization of local government management...
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Jenessa Rozier
Mar 17, 20237 min read
How one Lean Leader built a resilient process to launch new software, error-free
How Lean Leader Alberto Fernandez (Fall '22) challenged his own assumptions and built a robust, repeatable testing process to get stable...
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Jenessa Rozier
Feb 28, 20233 min read
What a #2 pencil can teach us about improvement
How the San Francisco Controller's Office made impactful change through innovation ideas that were easy to execute and implement: When...
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Justine Hinderliter
Feb 22, 20234 min read
Contributing from Day 1: How one Lean Leader used the training to kick off her first week on the job
Lean Leaders' alumna Sharon Jan recounts her experience in PPI's advanced training in process improvement and change management and how...
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